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Moreover you do not even have to send the product back: it can be accepted at the checkout of the store closest to you. The exchange and return policy is indicated on the product page. The exchange and return policy is indicated on the product page. By clicking on them, you will get a pop-up window with details By clicking on them, you will get a pop-up window with details See also: How to become a truly customer-oriented company? 7. Provide Reliable Customer Service Imagine that you are in a clothing store and you have a question, but no one wants to help.

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Probably wouldn’t like this situation in real life, so why should your online customers like it? Poor customer support (or lack thereof) is another major reason why shopping carts go unpaid. Customers may not be able to complete their purchase because Panama Phone Number they are experiencing a technical issue. Or they have questions about a product, shipping, or a refund. Either way, make it clear that your brand is available when you need it most. Keep in mind that different clients prefer to communicate with companies through different channels, so you should have multiple ways to contact you. The most popular communication channels among online shoppers.

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Ecommerce Trends To Look Forward

Telephone Email address live chat FAQ page Private messages on social networks Social media comments 8. Improve your website experience Any little thing on your site can either push visitors away or make them stay. To optimize your site: Use the BJ Leads mobile version. Let customers navigate your site with the same convenience on any device. 79% of smartphone users have made purchases from their gadgets in the last 6 months, so it is extremely important to have a mobile-friendly system. Increase your website loading speed. Slow websites create a bad impression on customers, negatively impact your Google rankings, and lead to significant sales losses. Use good product images.

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